Customer Quality Engineer

About the Team

We are looking for a new colleague at our location at Zhuahai.

What you can look forward to as a Customer Quality Engineer:

• Claim management -manage customer complaints, leading problem solving process:immediate feedback to customer, install containment actions at supply chian to avoid customer escalation, coordiate root casue analysis and counter measure development and installation, reiew quality of 8D review, present 8D towards customer as necessary.
• PPAP documents collection, review and submission.
• Customer satisfaction monitoring and improvement.
• Customer specific requirement identification and implementation internally.
• Deviation requests application and if necessary follow up to have in time customer approval.

Your profile as a Customer Quality Engineer:

• Master or bachelor degree or same level educated.
• Machine manufacturing, electrical technic or mechatronic.
• Good in oral and written English.
• Min. 3-5 years customer management experience on machining/ stamping/forging/electrical components.
• Familiar with 5 core tools（APQP、FEMA、MSA、SPC、PPAP. Problem sloving ability： familiar 8D，QC 7tools，5Why. 6igma GB prefered.

Why you should choose ZF in Zhuhai?

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.