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ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Quality Manager

Country/Region:  JP

Yokohama, 14, JP, 425-852

Req ID 44150 Yokohama-Kannai, Japan


Job Scope:

[To take charge for JOEM’s quality assurance as a quality manager]

Manage quality team members to

  • Ensure Japanese customers satisfaction by products quality control with relevant departments.
  • Proceed quality control for new product launch.
  • Ensure the creation and execution of a quality improvement plan for achieving customer expectations/ plans.
  • Monitor products at relevant plant and parts at parts supplier.


Major Responsibilities:

  • Manage team member’s performance, monitor and provide support.
  • Track and report status of open issues to ZF operations management, program management and ZF central quality operations.
  • Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers. 
  • Support to maintain constant communication with original equipment manufacture customers to obtain real-time “Voice of the customer” feedback. 
  • Manage/coordinate actions for improvement.
  • Assist with customer quality, lead initial reject responses as well as third party containment activities. 
  • Provide updates to customers on containment activities, product return investigations.
  • Ensure to provide onsite customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag, steering wheel system.  
  • Initiate problem solving activity (8-D) deliverables between assembly plants and engineering center.  
  • Conduct internal quality systems/line walk audits prior to initial launch and SOP for new programs. Provide constructive feedback and technical insight to drive effective corrective actions.
  • Assist with the development of new program APQP documents using direct “voice of the customer” feedback of quality concerns from current production products.
  • Provide onsite support at ZF and Customer Plant during launch.  Perform other task and assignments as required.


Key Competencies:

  • Basic knowledge of project management.
  • Technical Product Knowledge
  • Logical manner communication skill in Japanese and English as well.
  • Capture what the customer expects and break down into specific actions.
  • Managing multiple priorities with capability of risk management.
  • Persuasion and negotiation skill.
  • Excellent customer liaison/contact experience is required to be successful.
  • Ability to diagnose and root-cause technical and process issues. 
  • Ability to communicate with senior engineering, purchasing, quality and manufacturing staff.


Educational and Experience:                 

  • Minimum Bachelor’s Degree in Engineering or related technical field. 
  • Quality assurance experience required is minimum 5 years for quality automotive industry preferred.
  • Restraint system (seat belt) experience preferred.
  • Work experience with overseas coworker/customer in multiple cultures
  • Experience in technical document (PFMEA, Control Plan, etc).
  • Experience in creative problem solving (Develop goals and describe scenario to resolve technical issues.)
  • Understand drawing



  • Travel required to Asia, North America (include Mexico) and Europe. 


Be part of our ZF team as Quality Manager and apply now!


Aoi Terasaka

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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