[pro] Service Account Manager - Canada

Job Description

About the team:

The [pro]Service Account Manager is responsible for maintaining and expanding the ZF [pro]Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales.

What you can look forward to as a [pro]Service Account Manager: 

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
• Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. 
• Support the development of marketing initiatives aimed at increasing brand awareness and network value. 
• Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits. 
• Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
• Build and maintain strong relationships through proactive support and service. 
• Ensure all activities contribute to the direct or indirect sale of ZF products and services.
• Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.
• Up to 30% travel expected, including site visits, audits, and regional training or conference events

Your profile as a [pro] Service Account Manager:

• Bachelor's Degree in Business, Engineering, or other relevant field 
• 3+ years of experience in Sales and/or Customer Service
• Automotive industry experience required; Commercial Vehicle market experience preferred
• Experience in training content development and program certification a strong plus
• Technical understanding of systems, products, and diagnostics preferred
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills, including public speaking and presentations
• Highly self-motivated with the ability to work independently and manage multiple priorities