Workshop Strategy & Concept Development Expert

Req ID 72878 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

The department looks after global ZF Aftermarket Passenger Car activities towards workshop engagement (Loyalty Program, Training, workshop visits and technical support).

Requirements:

• Manage projects to design & deploy global Network & Workshop concepts with the ambition to support the strategic business goals of Division B;

• Further enhance existing and develop new workshop concepts and specific modules to expand market reach and enable additional pull effect;

• Prepare workshop concepts for international roll-out, define guidelines and KPIs to support a successful deployment of the concepts;

• Market observation of global offers for service workshop concepts among all relevant market players (distributors, parts supplier, associations etc.);

• Define preconditions & requirements for including industry partners;

• Prepare framework conditions and rules to ensure deployment of consistent brand & customer experience across all members in all regions;

• Define setup, resources and budget plan to implement and execute concept and great corresponding BC;

• Define a global roll out plan in cooperation with regions & BLs and global Marketing.

Profile:

• Strong experience and thought leadership in IWS network or loyalty programs;

• Customer-centric attitude based on outside-in perspective and strong knowledge of market and customers, especially workshops / fleets;

• Workshop concept / network management experience (directly with workshops, or from a distributor, fleet or insurance perspective);

• High influencing and impacting skills & ability to manage IWS & Network teams and concepts

We offer:

• An employment contract in a stable, global company;

• Hybrid or remote system work and flexible working hours;

• Possibility of participation in private medical care and life insurance;

• Annual bonus, cafeteria system;

• Very good working atmosphere;

• Working in an international team

Be part of our ZF team as Workshop Strategy & Concept Development Expert and apply now!

Contact

Izabela Mazurkiewicz - Biçen