Technical product & system support specialist (passenger car)

Req ID 62523 Warsaw, Poland

Your Tasks:

• Support internal teams about relevant technical information/solutions for Passenger cars and Commercial vehicles.
• Team up with product BU´s, suppliers, quality, product engineering to regularly to get deep knowledge about the products/systems.
• Scan Salesforce, Microsoft Teams and ServiceDesk from customer’s cases and develop talking points/slides and create and validate knowledge articles.
• Support the repair of our products by providing new guidelines & test instructions.
• Guide & Educate sales teams via local trainers to get updates and deep knowledge about ZF AM products.

Your Profile:

• Workshop leader passenger, or master mechanic /mechanic/ with practical experience on passenger cars repairs, service & customer experience is a plus.

• High technical product & system specifications, reading technical drawings and diagrams.

• General technical, vehicle and comprehensive product and system knowledge across the ZF Aftermarket systems and products

• Long year repair or technical product support experience 5+ years

• Polish and English language in fluent written and verbal form

• Excellent interpersonal, networking, communication, and presentation skills

• Enhanced knowledge in Microsoft Office products                                                                                       

Be part of our ZF team as Technical product & system support specialist (passenger car) and apply now!

Contact

Magdalena Wojtarek