Salesforce Service Cloud Product Owner

Job Description

Step into an exciting opportunity at ZF as a Salesforce Service Cloud Product Owner! Embrace the challenge of steering the design and delivery of innovative product solutions. You'll collaborate with diverse business stakeholders and users to foresee and fulfill their needs. Align with fellow product owners and architects to shape the product vision and roadmap, transforming business requirements into detailed user stories and feature requests. Your role will involve managing and prioritizing the product backlog, setting ambitious sprint goals, and orchestrating agile rituals. Additionally, you'll spearhead the transformation of our Customer Competence Center to elevate service metrics. If you're driven by impact and excellence, we invite you to join our forward-thinking team at ZF and make a difference!
Ready to take the next step in your career? Apply now and be part of our journey!
 

What you can look forward to as Salesforce Service Cloud Product Owner:

• Full responsibility for the design and delivery of product solutions
• Work with business stakeholders and users to understand and anticipate needs, and provide updates
• Coordinate with other product owners, architects and developers, and define the product vision and roadmap
• Translate business requirements into product requirements and user stories, ensuring they are refined and correctly assigned
• Manage and prioritize the product backlog, set sprint goals, and plan stories/features for sprints/releases
• Organize and manage agile rituals
• Ensure documentation is up-to-date and provide input for end-user training materials
• Establish and improve product governance and compliance, and drive Customer Competence Center transformation to enhance service metrics.

Your Profile as Salesforce Service Cloud Product Owner:

• Completed Degree, preferably in Business Administration or Information Technology 
• At least 5 years of experience as Product Owner/Project Manager
• Proven experience with Salesforce, especially Service Cloud (Salesforce certifications are an asset)
• Proven experience in Agile methodologies like Scrum, and Customer Service Management
• Fluency and effective communication in English
• Strong ability to involve and motivate people from different areas of the organization, outstanding communication skills, very good ability to think abstractly and analytically
• Experience in global stakeholder management
• Entrepreneurial, driven self-starter focused on identifying opportunities and building necessary bridges to make it happen.

Why you should choose ZF in Warsaw:

• Contract of employment, hybrid work mode and flexible work hours
• Work in a dynamic and international environment with global stakeholders involved
• Encouraging and collaborative atmosphere connected with the training and support from experienced managers and colleagues who will make sure that you feel comfortable while performing newly entrusted tasks
• Possibility of participation in private medical care and life insurance as also as Cafeteria system/Sport Card.