Manager Quality Region Europe (m/f/d)

About the Team:

In this role, you will drive and continuously enhance quality performance across our European operations. You will play a key role in shaping and implementing quality strategies, monitoring performance through KPIs and Voice of the Customer insights, and ensuring compliance with quality standards. Working closely with cross-functional teams, you will contribute to delivering outstanding customer satisfaction, operational excellence, and sustainable business success.

Preferred locations for this position are Warsaw (Poland), Wroclaw (Poland) Trnava (Slovakia), and Frýdlant (Czechia).

What you can look forward to as Manager Quality Region Europe:

• Ensure consistent application of quality standards, processes, and guidelines across all locations
• Monitor & track quality KPIs (ppm, warranty, returns) across all sites & ensure data accuracy
• Identify deviations and trigger immediate containment actions with responsible local teams
• Drive and follow up problem‑solving activities (8D, root cause analysis) until verified closure
• Coordinate resolution of supplier quality issues and escalations with suppliers and procurement
• Coordinate customer quality topics incl. complaints, escalations & alignment
• Perform regular audits and ensure closure of internal, customer, and certification findings

Your profile as Manager Quality Region Europe:

• Solid experience in operational quality management within automotive aftermarket (e.g. manufacturing, repair network, or logistics)
• Strong hands-on expertise in problem-solving methodologies (8D, root cause analysis, QRQC) and ability to drive closure
• Proven experience in managing customer quality, supplier quality, and warranty/field issues
• Good understanding of quality standards and systems (e.g. IATF 16949, ISO 9001) and its practical application
• Ability to work cross-functionally with operations, supply chain and customer teams to resolve issues quickly
• Strong analytical and communication skills with a pragmatic, solution-oriented mindset and focus on execution
• Fluent English

Why you should choose ZF:

• An employment contract in a stable, global company
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks
• Hybrid system work and flexible working hours
• Possibility of participation in private medical care and life insurance,
• Annual bonus, cafeteria system, company car - depending on local regulations applicable
• Very good working atmosphere - working in an international team, interesting projects, and tasks

Profesjonaliści w dziedzinie układu napędowego, bezpieczeństwa i technologii podwozia - ZF Aftermarket