Global SSC Lead Aftermarket

Req ID 70617 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

Tasks:

• Establish a global network of backoffice sites to leverage a global talent base;
• Govern the setup and operations of the regional sites (e.g. India, Eastern Europe, Americas);
• Develop strategic roadmaps with the Vice Presidents of the domains (e.g. Finance, Marketing, Operations) to allocate capacities;
• Set up and continuously improve the framework on how to offer the service portfolio to internal customers;
• Own the business case for relocations and ramp-up of new competencies;
• Scout feasibility of new locations (esp. in Americas);
• Identify end-to-end business processes to be executed by the domains in the sites in scope;
• Establish effective ways to allocate cost to internal customers;
• Explore opportunities to automate processes and other ways to lower hourly rates for transactions;
• Note: this position does not include the direct responsibility for delivery as per classic SLA between internal units

Profile:

• Master degree in Business Administration, Finance or Engineering
• Strategy Management / Consulting background, with 10+ years of professional experience in relevant field (includes consulting & advisory)
• 5+ years in leadership roles at global scale
• Leading role in Shared Service Center setup (incl. backcharging models)
• Strong in change management and communication (incl. visual storytelling)
• Experience in leading discussions on Executive level
• Capability to break-down problems into solvable pieces
• Certified in recognized PM standards (e.g. IPMA B /IPMA C) a plus
• Intercultural awareness and sensitivity
• Experienced in working in multinational setups managing the needs of various stakeholders within matrix organizations

We offer:

• An employment contract in a stable, global company;
• Hybrid or remote system work and flexible working hours;
• Possibility of participation in private medical care and life insurance;
• Annual bonus, cafeteria system;
• Company car
• Very good working atmosphere;
• Working in an international team

Be part of our ZF team as Global Aftermarket Competence Center Leader and apply now!

Contact

Izabela Mazurkiewicz - Biçen