Customer Data Governor

Job Description

We are seeking a dedicated and detail-oriented Data Governor to join our team. The Customer Data Governor will be responsible for driving data governance initiatives and improving data quality within our CRM system and surrounding systems. This role is crucial for ensuring the accuracy, consistency, and reliability of our customer data, which is used globally across various functions including sales, customer service, marketing, and management supporting ZF’s Aftermarket strategic objectives and enhancing customer insights.
The Customer Data Governor will be responsible for driving data governance initiatives and improving data quality within our CRM system and surrounding systems.

Your tasks:

• Develop/ enforce governance policies and procedures to ensure data integrity and compliance with divisional and industry standards.
• Creation, documentation and mapping of customer master data related processes
• Lead initiatives to improve data quality 
• Conduct regular data audits to identify in the CRM system
• Develop and implement data cleansing processes
• Work closely with stakeholder from different teams to understand data needs, address issues provide training on governance and best practices
• Oversee integration of new customer related data sources into CRM 
• Provide actionable recommendations based on data analysis to enhance business processes

Profile requirements:

• Bachelor’s degree in Information Management, Data Science or a related field.
• At least 4 years of experience as data steward, data governor, or a similar role 
• Deep knowledge of master data management and data governance
• Strong understanding of CRM systems, especially Salesforce, is a plus
• Excellent analytical and problem-solving skills
• Excellent communication skills and ability to collaborate effectively with cross-functional teams on different levels of the organization
• Strong attention to detail and ability to prioritize tasks
• Entrepreneurial, driven self-starter focused on identifying opportunities having the tenacity and energy to build the necessary bridges to make it happen.

We offer:

• Work in a dynamic and international environment; the ability to manage your career at ZF structures, the prospect of vertical or horizontal promotion in global functions
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks
• Hybrid/remote system work
• Possibility of participation in private medical care (including dental care) and life insurance
• Cafeteria system/Sport Card
• Very good working atmosphere; working in an international team, interesting projects, and tasks
• Employee Referral Program