Customer Competence Center Specialist (Intercompany)

Job Description

Main responsibilities:

• Central point of contact for Div B ZF intercompany customers in all commercial matters within the defined working patterns and response times;
• Written and verbal communication with customers and Head Quarter in DE and other interfaces with internal and external customer;
• Secure that global processes are being successfully implemented or executed locally;
• Process customer orders  actively and accurately as per customer requirements and ZF policies (orders confirmation, customers update)
• Handling of commercial complaints, process approved returns, credits and invoices;
• Build good relationships - proactively identify customer needs and opportunities to exceed customer expectations
• Notify customers about price changes, calculate transfer pricing according to the ZF-pricing model;
• Maintenance of customer master data (Address, Contacts, Prices, Payment/INCO terms etc.); in all business systems.
• Administrate and support in execution of contracts/agreements.

Profile:

• Bachelor degree in economics, business administration or similar
• 1-3 years’ experience working in customer service, sales support, sales administration
• Excellent organizational and time management under high time pressure, proactive attitude
• Good knowledge of MS-Office (especially Excel), ERP (SAP, Navision, BPCS), CRM;
• Good level of empathy & negotiation skills
• Change management experiences
• Fluent English and Polish (German and other additional languages would be an asset)

We offer:

• An employment contract in a stable, global company;
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
• Hybrid system work and flexible working hours;
• Possibility of participation in private medical care (including dental care) and life insurance;
• Cafeteria system/Sport Card;
• Global Referral Program;
• Holiday benefit
• Very good working atmosphere; working in an international team, interesting projects and tasks;