Customer Competence Center Specialist (Customer Service)

 Req ID 66271 Warsaw, Poland
     

Your tasks:

• Central point of contact for all Aftermarket customers (subregional/Country level) in all commercial matters out of Customer Competence Center;
• Administrate, maintain and monitor execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms etc.); administrate customer contracts and agreements;
• Manage customer orders (order processing; clarify order gap and support for release/shipment; issuing invoices, order acknowledgments);
• Manage Customer Claims (raise correction document e.g., Credit not/debit note);
• Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, availability. Proactively identify customer needs, offering new products and alternatives; sales & analysis reporting.

Your profile:

• Bachelor’s degree in economics, business administration or similar;
• 1-3 years of experience working in customer service, sales support, sales administration etc.;
• Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, Power BI and Sales Force would be an advantage;
• Fluent Polish and advanced English skills; additional languages would be beneficial (German, Russian, Nordic, Baltic languages); 
• Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team;
• Excellent organizational and time management under high time pressure; adaptability and proactive attitude;
• Experience in remote/hybrid working in a matrix organization.

We offer:

• An employment contract in a stable, global company;
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
• Hybrid system work and flexible working hours;
• Possibility of participation in private medical care (including dental care) and life insurance;
• Cafeteria system/Sport Card;
• Global Referral Program;
• Very good working atmosphere; working in an international team, interesting projects and tasks;

Be part of our ZF team as Customer Competence Center Specialist (Customer Service) and apply now!

Contact

Izabela Mazurkiewicz - Biçen