Warranty Team Lead Technician
Country/Region:
PT
Location:
Vila Nova de Cerveira, 16, PT, 7920-011
We are looking for a new colleague to strengthen our Quality SWS Team in Vila Nova, Portugal.
Main tasks / Competence / Responsibilities:
- Responsibility and authority to ensure all customer needs are considered.
- Manage commercial guarantee of customer: give support to main commercial activities of guarantees such us guarantee agreements, cost forecast, negotiation of technical factors and reports required by Finance.
- Technical management of customer guarantee: manage interfaces with customer including verification of received parts, non-conformities analysis, failures analysis, customer meetings developing and implementing correcting and/or preventive actions.
- Monitor and issue of reports: monitor customer guarantees developing, including communication of reports to all involved departments.
Required skills and experience / main competences:
- Engineering degree or similar.
- Fluent English level, other optional languages as a plus.
- Quality IT programs (QSYS, GWD).
- FMEA
- APQP
- Continuous improvement tools
- SPC
- Analysis and problem solving.
- Negotiation skills.
- Product and process audits.
- Risks analysis/RFMEA.
Be part of our ZF team as Warranty Team Lead Technician and apply now!
Contact
Elena Mallo
Job Segment:
Manager, Quality Manager, Technician, Engineer, Management, Quality, Technology, Engineering