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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Service Engineer I

Location: 

Vernon Hills, IL, US, 60061

Req ID 24926 | Vernon Hills, United States

  

Position Summary: Provide technical assistance on ZF product to internal and external customers.

 

Position Responsibilities:

  • Establishes and maintains positive customer relationships for technical issues and customer satisfaction. Provide product training for internal and external customers which may require some travel. Represent the needs of the customer in accordance with ZF company policies and procedures in VHBMS and AMSOP (voice of the customer) meetings.
  • Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization. Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation.
  • Proactively alerts Commercial Vehicle Group Product Management and Quality department about potential safety and technical issues on ZF product. Helps to find solutions by using problem solving process. Provides technical support on new product releases, B.O.M.’s and catalogs.
  • Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
  • Rotating schedule for weekend coverage. Travel internationally and domestically up to 20%. 
  • Perform related tasks as needed

 

Required Skills, Experience:

  • Bachelor’s degree required.
  • Blue print reading, proficiency in Microsoft Office and SAP, project management, good customer relations and negotiation skills.
  • Self driven and result & detail oriented.
  • Must be able to troubleshoot/problem solve drivetrain issues. 

 

Preferred Skills and experience:

  • 1+ years experience (including internship or co op)
  • Experience with high voltage vehicle systems and CAN knowledge.
  • Heavy duty commercial or construction vehicle experience

 

Reporting to Position:

  • Reports to Regional Service Manager.

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands:  While performing the duties of this job, the associate is occasionally required to stand, sit, use hands to finger, handle or feel objects, tools; or controls; reach with hands and arms; ascend stairs; balance; stoop; kneel, crouch, or crawl; talk or hear taste or smell.  The associate must occasionally lift and /or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

 

Work Environment:  While performing the duties of the job, the associate is exposed to an office atmosphere with some manufacturing floor exposure.

 

Be part of our ZF team as Service Engineer I and apply now!

 

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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