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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Sales Desk Agent

Location: 

Vernon Hills, IL, US, 60061

Req ID 44723 | Vernon Hills, United States

  

Position Summary: The Sales Desk Agent is an experienced sales professional responsible for managing all aspects of Customer Sales Desk communication focus on  FC PDC, order intake, pricing confirmation and deliveries to all ZF Partners. This position support customer escalations over fulfillment and deliveries for Commercial Vehicle aftermarket driveline systems content (Transmissions, Axels, Axles Systems and supporting components). This position is responsible to remove roadblocks regarding delivery and internal allocation.

 

Position Responsibilities:

  • Serve as the primary contact for Commercial Vehicle Customers/ZF Partners in regard to order in-take in the DC system
  • Responsible to ensure Customer’s order fulfillment trough material allocation.
  • Responsible to align with the Aftermarket distribution centers and manufacturing plant(s) to ensure allocation and deployment of complete product line to meet customer delivery needs.
  • Serve as the first level of escalation from Customers regarding deliveries ahead of the Head of Sales Desk Management
  • Manage Customer delivery demands and immediate resolution while supporting product margin strategies
  • Drive deliveries with sustainability in mind and best practices.
  • Serve as the primary contact in assigned sales channels where interactions require knowledge in Pricing, Purchasing, and Material Planning in relation to transmissions/powertrain & engineered products including reman content.
  • Responsible to drive customer satisfaction on all performance indicators by engaging cross-functional teams as applicable

 

Required Skills and Experience:

  • Bachelor's Degree in Business, Marketing, Engineering, or related field 
  • SAP system knowledge
  • 3+ years of sales experience in Aftermarket, preferably in powertrain & remanufactured products
  • Proven organizational abilities to successfully interact, develop, maintain, and follow through on responsibilities
  • Problem resolution, process improvement and negotiation skills
  • Good interpersonal skills and excellent verbal and written communication skills

 

Be part of our ZF team as Sales Desk Agent and apply now!

 

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Chicago

Job Segment: Fulfillment, Material Planner, Business Process, Operations, Manufacturing, Automotive, Management, Sales