Field Service Engineer - Off-Highway

Req ID 44774 | Vernon Hills, United States

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Position Summary: The Service Engineer for will provide technical assistance on ZF products to internal and external customers for off-highway products. 

Position Responsibilities:

• Implementation and coordination of service actions both in-house and in field.
• Establishes and maintains positive customer relationships for technical issues and customer satisfaction.
• Interprets, distributes, and follows up to ensure Service Change Notices are implemented throughout the organization.
• Creates and distributes Technical Service Bulletins for ZF products to aid customers in product installation.
• Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF products. Helps to find solutions by using problem-solving processes.
• Provides technical support on new product releases, B.O.M.’s, and catalogs.
• Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
• Provide product training for internal and external customers which may require some travel.
• Represent the needs of the customer in accordance with ZF company policies and procedures in VHBMS and AMSOP (voice of the customer) meetings.
• Perform related tasks as needed

*Rotating schedule for weekend coverage.

*Travel internationally and domestically up to 20%. 

Required Skills, Experience:

• Bachelor’s Degree 
• Blueprint reading experience
• Proficiency in Microsoft Office and SAP
• Project management experience
• Customer relations and negotiation skills.
• Self-driven and result & detail oriented.
• Must be able to troubleshoot/problem-solve drivetrain issues.

Preferred Skills and Experience:

• 1+ years experience (including internship or co-op)
• Experience with high voltage vehicle systems and CAN knowledge.
• Heavy duty construction vehicle or commercial vehicle experience

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays (10 fixed holidays)
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Field Service Engineer - Off-Highway and apply now!

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran