Engineer II - Customer Quality

Req ID 65961 | Vernon Hills, Vernon Hills, Vernon Hills, United States

About the role:

The Customer Quality Engineer is responsible about warranties handling, root cause identification, product support and elimination of defect in the process. He/she will act as a first aid for any customer’s 0-miles and field issue and will be a liaison among the OEM’s, BU IA North America, B Division in ZFVH and IAQ in Passau.

What you can look forward to:

• First point of contact within BU IA for OEM’s in North America with 0-miles and field issues
• Liaison among OEM’s in North America, BU IA North America, B Division in ZFVH and IAQ in Passau.
• Recording of all technical, warranty-related information from the field and manage the subsequent inspection of defective units and defective parts as well as issue the corresponding failure reports
• Problem solving of technical issues
• Arranging and monitoring warranty repairs
• Supporting claim settlement and claim decision (according to given standards)
• Monthly report of failure statistics
• Set-up & strengthen the relationship with OEMs’ quality / service department.
• Supporting 0-km claims
• Initiating Early Warning Reports (EWR), organizing and managing the assignment of inspectors to investigate/ eliminate failures, if required, making proposals and reviewing the effects of the assignment under technical / financial aspects
• Management of field campaigns, inspection of defective parts, if required by involving experts

Your profile:

• 2-4 years of experience as a service engineer (preferably) or as an application/ product engineer within a powertrain and/or OEM in the Off-Highway or any adjacent industries (given the specificity of the position, ZF candidates are preferred)
• Familiar with process related projects
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem solving and analytical skills

Be part of our ZF team as Engineer II - Customer Quality and apply now!

Contact

Julia Earhart

+1 734 855 2340

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran