Operations Manager

 Req ID 68315 Tlaquepaque, Mexico
     

With integrated solutions and the entire ZF product portfolio, the ZF Aftermarket Division of ZF Friedrichshafen AG guarantees the performance and efficiency of vehicles throughout their life cycle. Its combination of established product brands, digital innovations, customized products and services, and a worldwide service network has made ZF a sought-after partner and number two in the global automotive aftermarket.

We are looking to hire an Operations Manager to join our team at Tlaquepaque.

Position Summary

Strong communicator with great influence skills, collaborative business partner who is able to work within a lean, matrix organization. This person has strong functional expertise and is defined for the growth mindset that can lead and inspire the team and the organization to deliver performance, growth, and transformational change. This person has a strong bias for action and know how to balance a sense of urgency with a strategic mindset to visualize and lead the team to the future.

Responsibilities:

 • Planning and Logistics Strategy: In line with North America Supply Chain Strategy, develop and execute a comprehensive product supply strategic plan which will support growth and drive optimal customer engagement and satisfaction together with business profitability. Work closely with internal and external stakeholders to challenge and improve our processes with the aim of reducing supply chain complexity, increase supply reliability and agility. Develop, implement, and influence best practices in the disciplines of Forecasting (S&OP - IBP), inventory management, Customer Collaboration (CPFR), Logistics and Customer Service.

• Supply Chain Execution: Be accountable for all the Supply Chain KPIS in Mexico.

o Forecast accuracy / Bias

o Service: OTIF, zero OOS

o Cost: Deep understanding of our cost drivers and how to improve them.

o Inventory Levels

o Write off and Slow movers

• Leadership Team.

• Planning and Logistics team organization, efficient teams, and people development: Accountable for Mexico Planning and Logistics organization design, efficient and capable teams, talent upgrade and succession planning. Develop team engagement continuously. Responsible for the team development.

• Customer focus: Collaborate with customers to improve performance and customer service levels via a strong CPFR process and deep understanding of customer ways of working, development opportunities and commercial priorities. Establish policies, procedures, performance metrics, and resource requirements to ensure reliability, speed, convenience, and best perceived value to the customer.

• S&OP: Own the Sales and Operations Planning agenda and the processes critical to deliver improved forecast accuracy, optimize inventory and logistics costs. Partner with Commercial and Finance teams to have a best in class process that allows the business to plan accurately and be aligned on the top initiatives. Provide long term visibility to plan de future product needs (long term demand plan) and partner with the cluster LT to have the right portfolio for our business.

• Distribution/ Route to market: Design the best network and make sure that we have a clear and actionable service offer for our customers to meet their needs and prepare for the future aligned with the business strategy.

• Logistics: 3PL relationship management and performance monitoring. You will be responsible to assess service providers, organize tenders and collaborate with Sourcing and Legal to make sure that we have the best supplier to manage our operation.

• Innovation: Participate to the Brand Innovation Process and facilitate the delivery of new products to meet stakeholder expectations. Makes sure innovation plan is in line with Group and Regional rules, and ensure effective coordination is in place with plants to deliver innovation on time. You will lead the design of transition or introduction plans with customers’ Supply Chain to ensure a flawless execution and make sure that our new products are available in all the shelves at the right time.

• Portfolio rationalization and inventory health assurance.

• Customers / distributors inventory: Ensure DIOH targets are relevant vs distributor contractual terms andorder lead-time. Monitor stock level against target. In case of deviation, identify root causes and remediation actions.

• Quality and Compliance: Responsible for adherence to SOX. Respect the regulations associated with the Supply Chain activities (customs duty, excise, VAT, Strip Stamps, imports, exports). Control all potential regulatory changes concerning labelling and implement changes, if necessary, in line with the guidance of TRN (Technical Regulatory Network).

Requirements:

• 6+ years of experience in different management roles across Supply Chain including: Planning, Logistics, CPFR, S&OP and Customer Service.

• Deep understanding of Mexican market dynamics. Interaction directly with modern and traditional trade customers, and  experience collaborating with them to improve ways of working, logistics, forecasting, etc.

• A deep leadership experience, with the ability to inspire and develop high performance teams. Leadership of both direct teams and matrix / cross functional leadership.

• Strong business savvy, full understanding of P&L and the influence of Supply Chain in the financial results of the company.

• Ability to build strong trusting partnerships across all stakeholders, systems, and networks to ensure a flawless execution of the day to day work and strategy building.

• Experience in Automotive or eCommerce companies. Experience in alcohol industry is desirable, but not a must.

• Record of managing 3PLs and driving continuous improvement in their performance - service, quality, and cost.

• Knowledge in international logistics and knowledge on international trading practices, global tax principles and international transportation.

• Language skills: Fluent English & Spanish

What We Offer:

*Benefits above the law

*Major Medical Expenses Insurance

*Global growth opportunities

*Competitive Wages

Be part of our ZF team and apply now!

Be part of our ZF team as Operations Manager and apply now!

Contact

Laura Gabriela De Lira

+55 33 2102 5101