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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

eCustomer Collaboration


Shanghai, SH, CN, 201814

Req ID 21235

Market Specialist- eCustomer Collaboration


Key Responsibilities


1.      As a member of eCustomer Collaboration AP team, provide supports to all ZF locations world wide, in respect of access to portals from external customers of ZF group.

2.      Process the access requests and inquiries in the internal request platform, in a timely and results oriented manner.

3.      Manage the global service hotlines and mailbox.

4.      Coordination internally with users, IT and legal department, externally with customers and portal providers , to ensure ZF’s easy and safe access to the portals.

5.      Support on the initialization of new portals, define the user management  process, maintain the documents and complete the user migration as required.

6.      Realization of Portal audits, ZF master data audits and so on.

7.      Support on digital bots and EDI projects as assigned.

8.      Take other tasks and projects as assigned by the superiors.




  1. Bachelor degree or above.
  2. About 2 years of relevant working experience.  Excellent graduates will also be considered.
  3. Good English skills, both oral and writing. CET 6 at least.
  4. Good understanding of process and systems.
  5. Logic thinking, detailed oriented.


Internal and External Contact

Customers and portal providers

1. MKPX1- eCustomer Collaboration in Headquarter

2. Marketing China department
3. Relevant functions in each divisions within ZF group.


Be part of our ZF team as eCustomer Collaboration and apply now!


Yichen Wu

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.