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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Customer Quality Engineer


Shanghai, SH, CN, 201814

Req ID 37604

We're looking for a new colleague in ZF Aftermarket at our location in Xuhui, Shanghai.


Your Task:

  • Ensure that customer quality requirements and targets are taken into accounting during entire project life time.
  • Manage product specific warranty agreements with customers
  • Warranty parts collection and investigation,ensure that warranty claims are handled correctly to dealers
  • Monitor warranty cost & effectiveness of warranty analysis.
  •  Warranty system supporting (business requirements, issue collection, feedback, optimization)
  • Support warranty training internal and external  
  • Prepare and report campaigns fulfillment to management and dealers  
  • Consolidation, evaluation and analysis of failure rates,ppm, implementation of continuous improvement for products to improve sales figures.
  • Coordination with global team,  to ensure global requirement is well understood and implemented.


Your Profile:

  •    More than 3 years’ work experience in the automotive industry or quality assurance aspect. especially perfer to Customer Quality and Claim Mgt. experience in automotive industry.
  • Familiar with ISO9001,IATF16949,ISO14000 and VDA6.3 system requirement. Familiar with quality management tools such as APQP,PPAP,SPC,MSA,8D,FMEA.
  • Bachelor degree, automobile or machinery and relevant major
  • Fluent level of English skills (Write ,Oral).


Be part of our ZF team as Customer Quality Engineer and apply now!


Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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