Customer Quality Engineer

Req ID 37604
     

We're looking for a new colleague in ZF Aftermarket at our location in Xuhui, Shanghai.

Your Task:

• Ensure that customer quality requirements and targets are taken into accounting during entire project life time.
• Manage product specific warranty agreements with customers
• Warranty parts collection and investigation,ensure that warranty claims are handled correctly to dealers
• Monitor warranty cost & effectiveness of warranty analysis.
•  Warranty system supporting (business requirements, issue collection, feedback, optimization)
• Support warranty training internal and external  
• Prepare and report campaigns fulfillment to management and dealers  
• Consolidation, evaluation and analysis of failure rates,ppm, implementation of continuous improvement for products to improve sales figures.
• Coordination with global team,  to ensure global requirement is well understood and implemented.

Your Profile:

•    More than 3 years’ work experience in the automotive industry or quality assurance aspect. especially perfer to Customer Quality and Claim Mgt. experience in automotive industry.
• Familiar with ISO9001,IATF16949,ISO14000 and VDA6.3 system requirement. Familiar with quality management tools such as APQP,PPAP,SPC,MSA,8D,FMEA.
• Bachelor degree, automobile or machinery and relevant major
• Fluent level of English skills (Write ,Oral).

Be part of our ZF team as Customer Quality Engineer and apply now!

Contact

amanda.guo@zf.com