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What's Next? Join ZF!

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Sr. Customer Quality Engineer

Country/Region:  CN
Location: 

Shanghai, SH, CN, 201814

Req ID 68604 Shanghai, China
     

Sr. Customer Quality Engineer

 

 

Your tasks:

  • To manage assigned customer quality issues and ensure they are resolved in an efficient & timely manner, ensure major customer complaints are resolved. To work with other departments to establish root cause & appropriate short/long term corrective actions
  • Rejects analysis coordination and analysis report ( or/and customer 8D report ) reparation; Analyze data to detect quality problems and recommend corrective action
  • To conduct 0-km PPM and field PPM calculation, and coordinate 0km complaints between customers- and production sites
  • Interpret specifications for products to determine performance requirements in order to meet and/or exceed customer expectations. Lead for product/process change management. Apply verbal and written communications skills in periodic and special reports/presentations both internally and with customers
  • Conduct and develop preventative programs to reduce defects in major quality control areas. Execute and follow-up on the necessary actions to obtain customer PPAP and closing of NC of customer audits

 

Your profile:

  • Bilingual in Chinese and English.
  • Family with the IATF16949, can prepare or complete the related audit according the items requirements
  • Knowing the VDA6.3 and VDA6.5 audit requirements
  • Analytical problem solving, team building, and decision making skills (Six Sigma Green Belt or equivalent).Good experience with customer complaints management
  • Family with using the 8D/3X5why/QC 7 quality tooling to solve quality issue. Family with the APQP/FAME/CP/MSA/SPC quality tooling

 

Be part of our ZF team as Sr. Customer Quality Engineer and apply now!

Contact

Xiaoao Wang

+86 21 61 209021

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:


Job Segment: Senior Quality Engineer, QC, Quality Engineer, Six Sigma, Engineering, Quality, Customer Service, Management

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