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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Head of Service, AP

Req ID 1913 Shanghai, China


Your Tasks

  • Heads regional Service activities to enable and steer them in line with the Regional Leadership Team and improve performance
  • Develops and executes the regional Service strategy, in alignment with the Global Head of Service and the Regional Leadership Team
  • Drives process and performance improvement activities
  • Represents the main face for regional Service business (internal sales contact) and in the Regional Leadership Team.
  • Signs-off contracts with regional Service partners and customers, in joint agreement with Independent Aftermarket, (IAM), up to a defined value as defined by Service Readiness (Service Network and Partner Management)
  • Regional level of escalation for service activities and in case of internal affairs
  • Responsible for Regional Service activities to maximize performance efficiencies and cost control
  • Coordinates activities with counterparts in are Independent Aftermarket (IAM) and OES sales channels
  • Supports footprint development in close cooperation with the respective Regional Heads for Aftermarket Division (B).
  • Supports business development, by delivering service solutions, as part of the Regional Leadership Team;
  • Driving Technical Support & Warranty management, including Technical support, Warranty Processes, Standards and Tools as set by Service Readiness


Your Profile

  • 15+ years of sales experience in Aftermarket, incl. leadership experience
  • Advanced degree in management or engineering
  • Product expertise in relevant ZF products (e.g driveline technology in automotive and non-automotive products)
  • Deep understanding of regional Service business and customer needs, product know-how and related service requirements
  • Regional leadership experience and robust Service customer network
  • Ability to drive efficiencies in a production environment;
  • Proven ability to work in a matrix organisation
  • Stakeholder management
  • Technical knowledge, on an electro-mechanical level, combined with a strong affinity for digitalization
  • Proven leadership skills; able to drive, empower, motivate, engage, develop and lead a strong team moving from traditional ZF products into the next generation aftermarket service solutions e.g. retrofit, Autonomous driving and safety systems, e-mobility.
  • Fluent in English and Chinese (advantageous)
  • Willingness to travel



Be part of our ZF team as Head of Service, AP and apply now!


Jin Qiu


Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.