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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Mobile Service Engineer


Shanghai, SH, CN, 201814

Req ID 36530 Shanghai, China


Mobile Service Engineer

We are looking for a new colleague in the Div E. at our location in Songjiang Shanghai.


Your tasks:


Key Responsibilities

  • Communicate with customer dealerships and technical hotline to provide direct technical support in regards to ZF automatic transmission diagnosis, electrified powertrain parts, such as eVD, e motor, etc.
  • Investigate failures on vehicles (on-site when needed) to determine root cause with advanced knowledge of powertrain and diagnosis skills and engineering tools e.g. INCA, AZG, SDD, Pathfinder, etc.
  • Create regular statistic reports for field situation.
  • Document cases in customers system.
  • Document cases in ZF's SAP database.
  • Detect weak spots in customer diagnosis and repair process. Provide advices for improvement to avoid unnecessary replacement and reduce warranty cost.
  • Participate and collaborate at customers internal discussions, and act as interface between the service hotline, ZF China and ZF Germany and ZF USA.
  • Collaborate with the ZF Development and Quality department for continuous improvement of the product.


Your profile:

  • Experienced in analysis process, methodology, hardware, etc.
  • Be familiar with lab analysis and automotive components manufacturing process.
  • Experienced in lab accreditation process.
  • Strong learning ability and good communication skills.
  • Be able to balance conflict tasks and practice challenge performance.
  • Experience in agile mindset and activities.
  • Be good at increase commitment and involvement of employees.


Be part of our ZF team and apply now!


Be part of our ZF team as Mobile Service Engineer and apply now!


Yan Wang

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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