Mobile Service Engineer

About the Team

We are looking for a new colleague in R&D Center at our location in Songjiang, Shanghai.

What you can look forward to as a Mobile Service Engineer:

• Communicate with customer dealerships and technical hotline to provide direct technical support in regards to ZF automatic transmission diagnosis, electrified powertrain parts, such as eVD, e motor, etc.
• Investigate failures on vehicles (on-site when needed) to determine root cause with advanced knowledge of powertrain and diagnosis skills and engineering tools e.g. INCA, AZG, SDD, Pathfinder, etc.
• Create regular statistic reports for field situation.
• Document cases in customers system.
• Document cases in ZF's SAP database.
• Detect weak spots in customer diagnosis and repair process. Provide advices for improvement to avoid unnecessary replacement and reduce warranty cost.
• Participate and collaborate at customers internal discussions, and act as interface between the service hotline, ZF China and ZF Germany and ZF USA.

Your Profile as a Mobile Service Engineer:

• Experience in design, application, diagnostic, analysis or technical service in regards to car powertrain components. Prefer more than 2 years.
• Bachelor degree in Mechanical Engineering / Vehicle Engineering or similar.
• High Grade of listening, speaking, reading and writing ability
• Base knowledge about passenger car transmission function/vehicle interface.
• Base diagnosis skills of car powertrain problems.
• Flexible and willingness in meeting schedule of sudden travel within China.
• Ability to officially drive a passenger vehicle / driving license.

Why you should choose ZF in Shanghai?

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
• Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.