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ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

IT Delivery and Support Manager, North China

Country/Region: CN

Location:

Shanghai, SH, CN, 201814

Req ID 52236 Shanghai, China

Responsibilities:

• Manage variety of workplace devices (desktop, laptop, tablets, phones, ..) and department devices, e.g. printers, media technique, etc.

Operate and administer onsite IT infrastructure incl. servers, storage, local networks, phone systems, etc.

Deliver and support Corporate/Regional and Country Infrastructure Services at ZF locations in the respected area
Implement global changes/rollouts/initiatives, govern and ensure technology standards/global processes
Ensure an efficient global support and delivery process by strengthening the user centric approach for Service Desk and Field Services
Develop and offer site specific complementary IT services
Manage the entire lifecycle of a workplace, as well as asset management and support procurement
Manage customer escalations and interact with Global Service Desk or other teams for resolution, improvements and knowledge transfer
Manage shared AP staff responsible for front-end technologies

Scope on server, storage, database, backup, file share, printer services infrastructure setup and support in the respected area, as well as on incident management, asset management, problem management and change management

Be part of our ZF team as IT Delivery and Support2 North China Manager and apply now!

Contact

Wendi Xu

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Find out how we work at ZF:

Job Segment: Front End, Service Desk, Database, Change Management, Procurement, Technology, Customer Service, Management, Operations

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