Customer Quality Leader FAW/DFM

Job Description

We are looking for a Customer Quality Leader for our Div Commercial Vehicle Solution at Shanghai.

Your tasks:

• Proactively manage the overall quality of customer relationship in terms of product and process excellence required to achieve total customer satisfaction.
• Drive the sense of priority setting for customer quality topics in the ZF CVS organization.
• Create and maintain the close relationships with customers.
• Ensure One Voice to the customers for all quality activities and spread the VoC report in APAC region.
• Close official escalations by clear definition of quality exit criteria at earliest opportunity.
• Lead activities for quality de-escalation.
• Drive key customer improvement initiatives and early warning programs.
• Negotiate with customers on the quality / warranty contracts and CSR after alignment with region (CUDO).
• Drive the warranty to market (settlement with OEM, ZF Service Network, Aftermarket service provider and End Customers) in consideration to the contractual obligations incl. proper booking allocation.
• Facilitate and support the negotiation of the ZF responsibility for SIR issue between OEM and PL.
• Connect the dots between the different ZF CVS stakeholders / functions for topics impacting customer satisfaction.
• Have a close connectivity with the KAE and the KA team to come to overall customer satisfaction picture.

Your profile:

• 10 Years relevant working experience with customer oriented.
• Bachelor’s degree or equivalent (mechanical and/or electronic essential).
• Q-Basics Problem solving & Q-Standard knowhow.
• Contract basics and CUDO knowledge.
• Experience in GDPEP and PPAP.
• Excellent commercial vehicle control /automotive product knowledge.
• Effective communication skill.
• Good English.