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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Customer Quality Engineer


Shanghai, SH, CN, 201814

Req ID 32041


  1. 客户端0 km和售后抱怨管理,包括客户端整改汇报;
    0 km and field complaint management, incl. 8D to customer and Q meetings with customer
  2. 负责客户售后抱怨件和失效件的日常收集、分析与反馈;
    Daily collection, analysis and feedback for customer complained parts for field complaint;
  3. 负责故障、抱怨信息的统计及在公司内部的传递;
    Transfer the result of statistics for failures, complaints into the company;
  4. 负责就产品质量标准、使用方法等与客户交流;
    Communicate and unify the quality standard, specification with customers;
  5. 负责组织客户质量目标、质量协议、保修协议的评审与管理;
    Review and management of quality target, quality agreement and warranty agreement with customer;
  6. 月度监控售后成本,识别风险并定义措施,同时与客户保持主动沟通
    Monthly monitoring the warranty cost, identify the risk, define actions and active communicate with customer
  7. 关注并控制客户portal
    Care and control of customer portals
  8. 客户定期拜访及关系维护
    Regularly customer visit and relationship management
  9. 质量月度汇报数据的收集与整理
    Collect and analyze the quality monthly data
  10. 上级交办的其他任务


职位任职条件 Basic Requirements

1. 车辆工程、机械工程或相关本科及以上学历;5年及以上相关岗位工作经验,汽车及零部件行业相关背景者优先
Bachelor degree or above, majored in Vehicle /mechanical engineering or automation is preferred;
2. 能进行英语读、写、说沟通
Good communication and negotiation skills both in Chinese and English;
3 熟悉五大工具
Knowledge and Experience in APQP/Tools;
4. 优秀的沟通技巧和抗压能力,能够适应一定的工作出差
Strong communication skills and work under pressure,  and can business trip if neede



Be part of our ZF team as Customer Quality Engineer and apply now!


Limeng Wang

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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