Customer Competence Center Specialist (m/f/d)

 Req ID 64151 Sao Domingos de Rana, Portugal
     

What you can look forward to as Customer Competence Center Specialist (m/f/d):

• Central point of contact for all Aftermarket customers (subregional/Country level) in all commercial matters out of Customer Competence Center
• Administrate, maintain and monitor execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms etc.); administrate customer contracts and agreements
• Customer mapping: monthly review the customer mapping proceeding with the SAP update specially Global Sales support file
• FMG, UK and Iberia rebates: Calculation for monthly provision, excel maintenance, customer payment proposal, improve data to PBI
• Manage the data update: Contract share, SAP rebates, Europe rebate management, Salescore claims data base, ICS (new reports), ITG reports accruals
• Manage customer orders (order processing; clarify order gap and support for release/shipment; issuing invoices, order acknowledgments)
• Manage Customer Claims (raise correction document e.g., Credit not/debit note)
• Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, availability. Proactively identify customer needs offering new products and alternatives; sales & analysis reporting
   

Your profile as Customer Competence Center Specialist (m/f/d):

• Bachelor’s degree in economics, business administration or similar
• 1-3 years of experience working in customer service, sales support, sales administration etc.
• Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, Power BI and Sales Force would be an advantage
• Fluent Portuguese and advanced English and Spanish skills; additional languages would be beneficial (German)
• Good communication and interpersonal skills as well as the ability to work as part of a team
• Excellent organizational and time management under high time pressure; adaptability and proactive attitude
• Experience in remote/hybrid working in a matrix organization
   

What we offer:

• An employment contract in a stable, global company
• Interesting wage package according with the marke.
• Hybrid system work and flexible working hours
• Very good working atmosphere; working in an international team, interesting projects and tasks

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.  
With some 165,000 employees worldwide, ZF reported sales of €43.8 billion in fiscal 2022. The company operates 168 production locations in 32 countries. 

Be part of our ZF team as Customer Competence Center Specialist (m/f/d) and apply now!

Contact

Julia Ibele

+49 7541 77 963555