Junior Warranty Engineer

Job Description

About the Team

The Quality Management team at ZF Santa Rosa de Jauregui is responsible for ensuring robust warranty and field failure analysis processes in close collaboration with customers, plant functions, and global engineering centers. The team operates at the interface between production, engineering, and customer service, driving data‑based decisions and continuous improvement. Through structured problem‑solving and compliance with VDA and IATF standards, the team actively contributes to ZF’s Zero Defects mindset. Strong cross‑functional coordination and customer focus are key elements of daily work.

What you can look forward to as Field Failure Analysis (Warranty) Jr. Engineer:

• Perform Level 1 and Level 2 field failure and warranty analyses on returned brake products using structured methodologies (8D, Ishikawa, 5 Whys).
• Support the management and continuous improvement of the Warranty Analysis laboratory, databases, and test benches.
• Coordinate cross‑functional teams to drive corrective actions and ensure full traceability of warranty topics.
• Prepare and deliver warranty analysis reports and technical feedback to customers via direct communication and OEM portals.
• Monitor warranty data and KPIs to support cost reduction initiatives and management reviews.
• Support compliance with IATF 16949, ISO 9001, ISO 14001, and ISO 45001 requirements within the warranty scope.
• Participate in customer meetings and maintain timely responses to customer‑reported issues to ensure satisfaction.

Your Profile as Field Failure Analysis (Warranty) Jr. Engineer:

• Bachelor’s degree in Mechatronics, Mechanical, Automotive Engineering, or a related field.
• From 1 to 2 years minimum of experience in Warranty, Quality, or Customer Service processes within the automotive industry.
• Solid knowledge of Field Failure Analysis processes and VDA standards, including 8D and Red X methodologies.
• Experience working with OEM customer portals (e.g., GM, Ford, STLA, Daimler, Nissan) and GD&T principles.
• Familiarity with IATF 16949 and ISO 9001 quality management systems.
• Strong written and verbal communication skills in English and Spanish.
• Advanced Excel skills and working knowledge of Power BI; structured, resilient, and customer‑focused working style.

Why you should choose ZF in Querétaro?

• Competitive compensation  and performance‑oriented benefits.
• Comprehensive benefits package including major medical insurance, life insurance, savings fund, and meal vouchers.
• Opportunity to work in a global automotive technology company with strong engineering and customer exposure.
• Professional development within a quality‑driven environment aligned with ZF’s Zero Defects culture.