DC Support Team Professional

Job Description

What you can look forward as DC Support Team Professional:

• Configure, maintain, and troubleshoot EDI systems to ensure smooth electronics data exchange with partners
• Manage EDI workflows, map data exchanges, and implement new EDI processes as required by business or partner needs
• Collaborate with external partners and internal teams to address EDI-related issues, ensuring timely and accurate data transfers
• Provide first and second-level support for internal IT infrastructure, including servers, networks, desktops, and other devices
• Resolve technical issues related to hardware, software, and network, escalating to third-party vendors if necessary
• Assist with the installation, configuration, and maintenance of IT systems and applications
• Ensure data integrity and security across EDI and IT systems, implementing and following company security policies
• Conduct regular audits, system backups, and ensure compliance with data protection regulations
• Serve as a point of contact for EDI and IT-related inquiries, providing timely support and troubleshooting assistance to internal users
• Conduct training sessions for employees on EDI and IT system best practices, ensuring a smooth user experience
• Identify opportunities to enhance EDI processes, IT infrastructure, and overall operational efficiency
• Participate in IT projects, including system upgrades, new software implementation, and process automation

Your profile as DC Support Team Professional:

• Minimum 2 years of experience in EDI management, IT support or a related field
• Familiarity with EDI standards; EDIFACT, ANSI X 12 and experience working with EDI tools and software
• Excellent oral and written communication in both Japanese and English
• Knowledge of networking, IT infrastructure, and system administration
• Experience with databases and data mapping
• Strong analytical and problem-solving skills

Why you should choose ZF:

• Annual Leave
• Hybrid Work Environment
• Flexible Work Hour
• A supportive collaborative team environment
• Growth Opportunity