Customer Quality Expert

Job Description

What you can look forward as Customer Quality Expert:

• Perform initial confirmation of 0km claim, issue QR6S, promote and tracking QR6S
• Support root cause analysis and development of countermeasure
• Confirm closure of issues and prevent recurrence
• Sharing and enforcing best practice (PRP)
• Enter and manage data of 0km claim to/with SAP
• Obtain customer approval as for prototype. production parts, change control, deviation, etc. which is specified by "SQM"
• Communicate with responsible OPU and suppliers
• Convert "Voice of Customer" in business processes

Your profile as Customer Quality Expert:

• Bachelor's degree in engineering or related field
• More than 5 years of working experience in Quality Management field
• Direct contact to customers
• Basic knowledge of IATF 16949 Quality Management System is preferred
• Good command of English and Japanese (Oral and Written)
• Technical and process knowledge of Mechanical and Electronics

Why you should choose ZF:

• Annual leave
• Hybrid work environment
• Flexible working hour
• A supportive and collaborative team environment
• Growth opportunity