Customer Quality and Warranty Engineer

About the Team

Join our dynamic Quality department, where we are committed to ensuring customer satisfaction through proactive problem-solving and continuous improvement. Our team collaborates closely with internal departments and global clients to uphold the highest standards in quality and warranty management. We thrive in a fast-paced environment that values precision, communication, and teamwork.

What you can look forward to as Customer Quality and Warranty Engineer:

• Manage and respond to customer complaints, quality alerts, and warranty claims in a timely and effective manner.
• Monitor customer portals daily to track performance metrics, complaints, and quality requirements.
• Coordinate cross-functional teams to implement corrective actions and resolve quality issues.
• Approve material returns and credit notes, ensuring accurate SAP entries and documentation.
• Support audits and customer visits, ensuring compliance with quality systems like IATF-16949 and BIQS.
• Maintain and update internal systems with customer quality data, reports, and KPIs.
• Assist resident engineers with logistics, tools, and internal communications to streamline field operations.
• Participate in new product launches and ensure alignment with APQP and MPOK requirements.

Your Profile as Customer Quality and Warranty Engineer

• Degree in Industrial Engineering or related field, with a specialization in Quality.
• Minimum 4 years of experience in Quality Engineering, Customer Quality, or Warranty Management.
• Proficient in GD&T, Core Tools (APQP, MSA, SPC, FMEA, PPAP), and SAP.
• Strong knowledge of IATF-16949 and customer-specific quality systems (GM, Stellantis, Ford, ZF).
• Skilled in problem-solving methodologies such as 8D, 5 Whys, and Ishikawa.
• Advanced English proficiency; German is a plus.
• Strong interpersonal skills, leadership, and a passion for continuous learning.
• Willingness to travel occasionally and work in a hybrid (occasional home office) model.

Why you should choose ZF in Ramos Arizpe?

• Enjoy a collaborative and innovative work environment with opportunities for professional growth. 
• ZF Ramos Arizpe offers competitive benefits, continuous training, and a strong commitment to safety, sustainability, and employee well-being.