Service & Network Specialist/Field Engineer (PassCar)

Job Description

Your Tasks:

• Drive pull through sales at workshop level by providing technical and network support using our ZF [pro]Tech and ZF [pro]Points concepts.
• Provide commercial and technical support for existing workshop network partners, as well as new partner acquisition, achieving set growth targets, member part sales targets and membership retention.
• Planning and delivery of one-day and multi-day technical training courses for distributor, workshop partners and other customers of ZF.
• Handle technical enquiries received by ZF for all Passenger Car products and related mechanical / electrical systems to ensure full customer satisfaction.
• Technical support for warranty claims in the field in cooperation with the specialist departments Control and implementation of market actions in close coordination with other departments, as well as continuous market and competition monitoring at workshop level.
• Support and participate in local and national trade fairs and events.
• Planning and execution of workshop visits with the field service of existing wholesale customers.

Your Profile:

• Any graduate with more than 7+ years of overall experience 
• 4+ years of professional experience working with workshop network partners, Distributors and delivering the technical trainings
• Thorough knowledge of Passenger Car market in which ZF Aftermarket operates
• Good communication and organizational skills as well as confident appearance and good IT skills (MS Office, SAP) required