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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Senior IT Technician - IT WIO D&S

Location: 

Pune, MH, IN, 410501

Req ID 28405 Pune, India

  

Job Title – Senior Desktop Support Specialist

 

Experience – 5 to 7 years

 

Location – Pune

 

Job Description:

  • Apply ITIL principles to daily desktop support responsibilities
  • Provide second and third level desktop support for advanced technical issues
  • Assist VIP customers and handle support escalations
  • Assist in Severity 1 incident management process to ensure expedited resolution, root cause analysis and transparent communication to team and stakeholders
  • Assist in Problem Management by identifying recurring issues and recommending permanent solutions
  • Timely and accurate completion of IT General controls and compliances
  • Provide guidance and assistance to vendors and third-party support providers
  • Manage the hardware (laptops, desktops and mobile devices) and software inventory
  • Manage regular patching of all end-user devices
  • Assist Network and Systems Engineering teams with hands on support of network and server equipment
  • Continuously seek process improvements within IT Operations Support
  • Proactively host training sessions and develop guides to support end-user education
  • Develop knowledge DB to ensure appropriate knowledge transfer and sharing
  • Effectively provide timely solutions to problems ensuring customer satisfaction, eliminate downtime, and prevent cost overruns.
  • Receives and manage requests for computer technical assistance and problem resolution from company employees.
  • Installing, configuring, maintaining and supporting desktop computing hardware, peripherals and software, ensuring adherence to the terms of all license agreements.

Qualification

  • Bachelor of Computer Science/Engineering
  • Minimum 5 years Desktop Support (Level 2-3)
  • MCSE, CCNA, ITIL V3 certified
  • Superior customer service skills
  • Excellent written and oral communication skills
  • Strong time management, prioritization and organizational skills
  • Self-motivated with the ability to work independently and in a fast-paced changing environment
  • Attention to detail and excellent follow-up skills
  • Knowledge of LAN/WAN and server technologies
  • Proficiency with the following technologies:
    • Microsoft Windows 10 management and deployment
    • Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)
    • Microsoft Productivity Tools (OneDrive, Teams, SharePoint, etc.)
    • Microsoft Active Directory (OUs, GPOs, Groups)
    • Microsoft Intune (provisioning, autopilot, policies, Windows updates, MDM)
    • Remedy Ticket Management Tool
    • Video Conferencing Units (Polycom Trio and Group Series)
    • Anti-Virus / Malware tools
    • PC hardware troubleshooting / repair skills
    • Printer troubleshooting skills
    • VoIP phone system troubleshooting
    • Mobile device troubleshooting (iOS and Android)

 

Be part of our ZF team as Senior Engineer- Desktop Support Specialist and apply now!

Contact

Rajesh Geddam

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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