Omni-Channel Customer Success Manager

Job Description

About the team:
Leverage tools & analytics to streamline & guide our sales organization & customers across omni channels. (sales, service, digital). Enable relevance and consistency in targeting the right customers & channels, and drive market data related business decisions for sales growth, margin optimization and efficiency improvement. Streamline and digitize internal sales processes (CRM based) and develop enablers (dashboards, flows to connect).

Your Tasks:

• Scale up analytical powers to optimize product & channel mix securing growth and profitability
• Support omnichannel and key account program managers leveraging digital platforms & technologies in designing & driving efficient and profitable processes.
• Optimize adoption and business impact from the advanced analytics data products (models for business recommendations, segmentations, optimizations & statistical forecasts) across marketing, sales, pricing & operations.
• Collect feedback (incl. data quality issues), translate findings to global commercial excellence team. Collaborate with them on statistical algorithmic methodologies, onboard regional data sources
• Ensure improved transparency around omnichannel performance management including concept design, consolidation of reporting and implementation of relevant dashboards and visualizations
• Collaborate with Market Intelligence, Categories and Region on data requirements​ to mine large datasets of customers, market, competition, industry trends, etc. and generate new insights & detect business opportunities enhancing commercial excellence and targeted selling.
• Act as business partner for regional functions for program deployment & business improvements.

Your Profile:

• Engineering graduate with Min. 8+ years of relevant experience
• Strong digital, analytics & business acumen – experience in automotive (aftermarket) industry or comparable industry preferred
• Strong knowledge of data science use cases, which methodologies exist and what they can be used for strong Presentation and Data Visualization Skills (Tableau / Power BI)
• Demonstrated Leadership & project mgmt. experience with an entrepreneurial spirit, high commitment to navigate with resilience, relationship mgmt.
• Ability to implement difficult changes, remotely & at scale in international matrix organization through effective communication, problem-solving skills 
• Databases (ex. Oracle, AWS S3), ETL tools (ex. Talend), Big Data platforms (ex. Databricks).

Why should you choose ZF Group in India?

• Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.