IT Infrastructure Analyst

Req ID 69704 | Braking Pontypool, United Kingdom, ZF Automotive UK Limited

About the team:
Join our team as an IT Infrastructure Analyst and play a pivotal role in ensuring the seamless operation of our manufacturing site. Apply your expertise to drive efficiency, security and innovation in our technology-driven manufacturing processes.
 
We are seeking a motivated IT Infrastructure Analyst to join our team at our manufacturing site. You will be responsible for ensuring the stability, security and efficient operation of the full range of IT at our Pontypool plant. This role involves collaborating with cross-functional teams, troubleshooting technical issues, implementing solutions, and contributing to the continuous improvement of our IT systems. This role would suit an applicant that is ready to level up from Desktop support to Desktop and Infrastructure support.
 
What you can look forward to as IT Infrastructure Analyst:

• 3rd Line Client Support: A global service desk or associated second line team is responsible for most client (PC) issues. When more detailed troubleshooting is required they are passed to the local analyst to conclude.
• Production Support: Maintain and oversee the manufacturing site's IT production infrastructure: shop floor PC clients, network infrastructure, manufacturing IT equipment.
• Infrastructure Management:  Including servers, networks, databases, and hardware components to ensure optimal performance, uptime, and reliability.
• Global Team Membership: after successful training, the candidate will be eligible to join an (optional) global infrastructure team of their choosing to further their skills. (e.g. Server, Network, Storage etc.)
• Troubleshooting and Support: Respond to technical issues, diagnose problems, and provide timely resolution to minimize downtime. Collaborate with on-site teams to address infrastructure-related concerns and offer effective solutions.
• Security and Compliance: Implement and enforce security protocols and best practices to safeguard sensitive manufacturing data, ensure compliance with industry standards, and protect against cybersecurity threats.
• Documentation: Maintain accurate and up-to-date documentation related to IT infrastructure configurations, processes, and troubleshooting procedures to ensure knowledge sharing and ease of access for the team.
• Continuous Improvement: Identify opportunities for enhancing IT infrastructure efficiency, performance, and cost-effectiveness. Propose and implement solutions to optimize workflows and streamline processes

  
Your Profile as IT Infrastructure Analyst:

• Desirable but not essential Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications are a plus
• Experience working in an IT hands on role, preferably in a manufacturing or industrial setting
• Understanding of IT systems, including servers, networks, hardware, and software applications
• Proficiency in diagnosing and troubleshooting technical issues, with a structured problem-solving approach
• Good knowledge of Microsoft Products (Windows, Office 365 etc) and experience in VMWare Hypervisor/VSphere, Lan/VLAN configuration appreciated
• Understanding of ITIL v3 preferred
• Strong communication skills and the ability to collaborate effectively with cross-functional teams
• Fluent English and confident verbal and written communication skills
• UK Driving license

Why you should choose ZF in Pontypool:

• Competitive salary and benefits package
• Collaborative and inclusive work culture that values innovation and continuous improvement
• Professional development opportunities to enhance technical skills and knowledge

The position is part of the ZF Global Employee Referral Program.

Be part of our ZF team as IT Infrastructure Analyst and apply now!

Contact

Anne Jügling

+49 211 584 2099