Data Steward CRM (m/f/d)

About the Team

We are seeking a dedicated and detail-oriented Data Steward CRM to join our team. The Data Steward CRM will be responsible for driving data governance initiatives and improving data quality within our CRM system and surrounding systems. This role is crucial for ensuring the accuracy, consistency, and reliability of our customer data, which is used globally across various functions including sales, customer service, marketing, and management supporting ZF’s Aftermarket strategic objectives and enhancing customer insights.

What you can look forward to as Data Steward CRM (m/f/d)​?:

•    Develop/ enforce governance policies and procedures to ensure data integrity and compliance with divisional and industry standards.
•    Creation, documentation and mapping of customer master data related processes.
•    Lead initiatives to improve data quality. 
•    Conduct regular data audits to identify in the CRM system.
•    Develop and implement data cleansing processes.
•    Work closely with stakeholder from different teams to understand data needs, address issues provide training on governance and best practices.
•    Oversee integration of new customer related data sources into CRM. 
•    Provide actionable recommendations based on data analysis to enhance business processes.

Your Profile as Data Steward CRM (m/f/d)​:

•    Bachelor’s degree in Information Management, Data Science or a related field.
•    At least 4 years of experience as data steward, data governor, or a similar role.
•    Deep knowledge of master data management and data governance.
•    Strong understanding of CRM systems, especially Salesforce, is a plus.
•    Excellent analytical and problem-solving skills.
•    Excellent communication skills and ability to collaborate effectively with cross-functional teams on different levels of the organization.
•    Strong attention to detail and ability to prioritize tasks.
•    Entrepreneurial, driven self-starter focused on identifying opportunities having the tenacity and energy to build the necessary bridges to make it happen.

Why you should choose ZF in Pilsen?:

•    Above standard working environment - new modern offices in center of Pilsen, with terrace.
•    Modern technologies, team of experts and seniors.
•    Flexible working hours; Home office work mode (up to 80% days/month).
•    26 days of holiday.
•    Trainings and development.
•    Yearly bonus according to years with company.
•    Life or pension insurance contribution. 
•    Meal allowance; Cafeteria benefit program - use - travelling, sport, culture, education, …