Product Specialist I

Job Description

About the Team 

Our sales team is known for its strong support, positive attitude, and team-oriented culture. With most team members having over 15 years of experience at ZF, you can count on a knowledgeable and dedicated group that is committed to helping you succeed. The Product Specialist I is responsible for providing broad-based support and customer service management for electronic systems technology programs in the areas of business administration, marketing, accounting/finance and sales to ensure overall customer satisfaction and adherence to program cost controls with the ultimate objective of meeting of sales, profits and customer service projections and goals.

What can you look forward to as Product Specialist:

• Manage the introduction of new product programs from prototype through production by interfacing with customers, sales representatives, engineering staff, purchasing agents, accounting/finance teams, and manufacturing production control departments to ensure customer requirements are satisfied.  
• Develop and propose program-pricing strategy to Regional Sales Manager following a comprehensive review and analysis of program costing and internal controls.  
• Approve quotations of 45% gross margin and above, present pricing figures to sales representatives and/or customers; provide follow-up quotations to increase potential for acceptance/satisfaction.
• Monitor production phases to ensure program costs, margins and volume meet the quoted standard.
• Maintain price history logs and ensure all customer documentation requirements are met.  
• Perform contract reviews on customer purchase orders to ensure orders meet all previously defined customer specific requirements and adhere to ZF company policies and guidelines for order acceptance.  
• Maintain written documents and contracts for agreements and resolutions.
• Work with customers, manufacturer representatives, Strategic Business Unit Managers, Manager, Distribution Sales and Marketing and Regional/Account Managers, to revise purchase orders as necessary.

Your Profile as Product Specialist:    

• Associates Degree in Business Administration/Marketing or Supply Chain Management, and/or equivalent combination of education/experience.
• 1-3+ years of experience in customer service and/or material planning
• Broad knowledge of supply chain principles
• Proven project and time management abilities
• Solid problem solving and analytical skills
• Ability to work in an intercultural environment with international colleagues
• English language competency – both oral and written
• Superior interpersonal, communications and listening skills

Why you should choose ZF in Pleasant Prairie?

• Benefits over legal minimums.
• A supportive collaborative team environment.
• Supportive Employee Groups and community outreach activities.
• Innovative products and technologies.