Service Readiness and Network Development Manager, ASEAN

About the Team

We are looking for a new colleague in Service Team of Division Aftermarket at our location in Petaling Jaya, Malaysia.

What you can look forward to as a Service Readiness and Network Development Manager, ASEAN:

• Implement Service Readiness Order process
• Assess and analyze the service capabilities of different countries in the territory, identify the gaps, and develop the plan to close the gap
• Execute and follow up OEMs field warranty and service cases and service concept
• Development of Dealers (Service partner), including setting capability goals, implement development plans, planning dealer network coverage footprint, etc.
• Competence development planning and execution for both external partners and internal stake holders
• Plan and execute industrial product & technical training program, monitor feedback and continuously optimization
• ZF system/portal content maintenance for service partner and pro-academy

Your Profile as a Service Readiness and Network Development Manager, ASEAN:

• At least 10 years of related working experience in construction equipment, engine or automotive aftermarket.
• Familiar with construction equipment, engine or related automotive industrial products.
• Excellent communication skills across internal and external stakeholders
• Strong project management skills
• Independent, self-motivated, initiative, strong drive for results.
• Fluent English, written and verbal

Why you should choose ZF?

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
• Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.