Network Development manager
Petaling Jaya, 10, MY, 47810
Main accountabilities, responsibilities and deliverables
Drive optimal sales & service-footprint with regards to customer proximity and incremental sales
Ensure customer network management and execution in the responsibility as area-/team-leader by providing local capability (technically & commercially)
Identify and consolidate local distribution & service requirements as further quantitative & qualitative potentials to be aligned with regional Network Management
Responsible for Network concept promotion, roll-out and implementation into the market
Ensure technical training content / -availability according to concept requirements and customer needs
Promote and prioritize local service-concept-development
Monitor & track network quality development and execution
Voice of local markets into business-line-organization
KPIs: Customer Satisfaction, Customer Proximity, Network Quality, Network Service Capability/ Maturity, Network development YoY
Required skills and experience / main competencies
Bacherlor degree in Business Management or Engineering or equivalent
Sales, promotion and customer care skills
Technical understanding for the related products and customer needs
Tactical thinking, analytical skills & capability to manage complexity
strong intercultural competence with deep regional back ground for market and services
understanding of Network Mgmt. in the Automotive Service & Repair Business
entrepreneurial thinking
Be part of our ZF team as Network Development manager and apply now!
Contact
Teng Teng Choon
Job Segment:
Network, Engineer, Business Manager, Technology, Customer Service, Engineering, Automotive, Management