Technical Support Engineer CoC

About the Team

The Technical Support Engineer is part of the Global Center of Competence Rail, a highly specialized team consisting of seven colleagues in total—two working in Sales and five in Technical Engineering Support. Due to the small team structure, you will naturally be involved in a wide range of topics and gain cross-functional exposure. You provide expert engineering support to customers, partners, and internal teams across the rail sector. In this role, you ensure that products are correctly specified, installed, commissioned, and supported throughout their lifecycle. You will act as a trusted technical advisor, resolving engineering issues, supporting field activities, and contributing to continuous improvement.

What you can look forward to as Technical Support Engineer CoC: 

• Provide technical support to rail customers, including troubleshooting, product guidance, and engineering recommendations.
• Act as a technical point of contact for enquiries relating to product performance, application, compatibility, and standards compliance.
• Support customers with installation, commissioning, testing, and product integration activities.
• Diagnose and resolve technical issues through field visits, remote support, and collaboration with internal engineering teams.
• Prepare and deliver technical documentation, including reports, manuals, instructions, FAQs, and training materials.
• Work closely with engineering, quality, product management, and sales teams to ensure customer requirements are understood and technically feasible.
• Support product trials, validations, and technical evaluations in line with rail industry requirements and standards.
• Collect and analyze field data, failures, and customer feedback to drive product improvements and reliability initiatives.
• Deliver technical training to customers, partners, and internal staff.
• Attend industry meetings, events, and technical forums to represent the company and stay updated on market developments

Your profile as Technical Support Engineer CoC: 

• Engineering qualification (Mechanical, Electrical, Electronics, or related discipline)
• Strong diagnostic and problem solving skills with a hands on, solutions focused approach
• Ability to interpret engineering drawings, technical specifications, and standards.
• Excellent communication skills with the ability to explain complex technical issues clearly
• Project management skills, including planning, coordinating technical activities, managing timescales, and supporting customer projects through to completion.
• Comfortable with UK-wide travel and occasional time on customer sites or workshops
• Self-motivated, organized, and able to work independently or as part of a team

Why you should choose ZF in Nottingham: 

• Pension (up to 6% contribution from company with 3% contribution from employee)
• 27 days holiday
• 2x Life Assurance cover
• Health Cashplan