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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Technical Service Manager UK - Passenger Cars (m/f/d)


Nottingham, ENG, GB, NG7 2SX

Req ID 41567 Nottingham, United Kingdom

We are looking for a new colleague in our Aftermarket Technical Support team for our site in Nottingham.


Your tasks:

  • Responsible for the technical support, warranty support and technical training that ZFSUK offers to our IAM customers and workshop partners. Supervise the UK Passenger Car technical team ensuring that internal and external customers receive best in class service
  • Deliver training courses as required and ensure resources are available from within ZFSUK, or our global training team, to meet the programme demands. Undertake internal and external customer training as required to meet customers’ expectations, including offsite High Voltage training
  • Achieve Technical Training accreditation for courses offered including continued administration for existing accredited courses. This will ensure a standard is set and maintained and will add additional credibility and value to our training programmes (IMI)
  • Ensure that technical hotline, tickets and field engineering support across all ZF IAM products is industry leading and that service level agreements set by the company are achieved
  • Supervision of direct report Technical Support UK and Warranty Technician UK for business line Passenger Car, including Train the trainer and support for the continued development of existing and new Technical Support personnel 


Your profile:

  • Thorough understanding of electrical and mechanical principles and concepts working at Master Technician level including high Voltage systems, with a Motor Vehicle Engineer Engineering qualification, Level 1 to 3 City & Guilds. Educated to HND or Degree (BSc) level in a relevant field would be a plus
  • Experience and a thorough understanding of driveline and vehicle engineering, applications and service support, including electric vehicles
  • Experience of vehicle High Voltage / Hybrid systems. Desirable: trained to IMI level 4 or ZF HVE level and demonstrated experience of repair and diagnosis of HVE systems
  • Persuasive communicator with experience of operating at all levels. Resourceful problem solver
  • Experience of delivering technical training

The position is part of the ZF Global Employee Referral Program.


About ZF:
ZF is a global technology company suppling systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility. In fiscal year 2020 ZF reported sales of €32.6 billion. 
The company employs more than 150,000 associates at approximately 270 locations in 42 countries.


Be part of our ZF team as Technical Service Manager UK - Passenger Cars (m/f/d) and apply now!


Elise Cosquer

+49 211 584 222 221

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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