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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Resident Engineer (Position is located in Smyrna, Tennessee)

Location: 

Northville, MI, US, 48168

Req ID 14861
   

The mobile services team is seeking an experienced level professional engineer to sit on-site at our customer in Smyrna, Tennessee to  coordinate customer residential quality engineering, mobile Service activities and field service activities.


Responsibilities

  • Launch support for new product with the respective OEM
  • Early warning system; rapid detection of new error patterns in the field
  • Monitoring of remedial action effectivity
  • Communication with our customers as first contact for all product related support questions
  • Support fault diagnosis and repair recommendation for our customer workshops including using customer tools
  • Instruct and advice customer employees in regard of fault detection, root cause analysis and repair instructions
  • Field support and monitoring in selected references markets
  • System analysis on non-conforming products in the vehicle as well as the clarification of and provision of support for end customer complaints in the Field
  • On-site support for our customers workshops performing failure mode analysis using customer specific and ZF tools
  • Objective measurement to evaluate failure modes, subjective customer complaints and shift quality
  • Document and perform statistics related to customer activities
  • Collection of complaint related information in order to monitor the quality situation and improve the product within the context of continuous improvement
  • Documentation and monitor quality complaints in ZF and customer specific databases
  • Support sorting activities and reporting of quality concerns
  • Support with the organization of spare parts
  • Reduction in guarantee and warranty costs for ZF and the OEM, through the prevention of unnecessary repairs
  • Data administration, documentation and interpretation of the database
  • Submit weekly reports to team members


Qualifications

  • Bachelor’s degree in Engineering and 2+ years of related progressive experience in a manufacturing or technical environment (internships and coop experience included)
  • Legally authorized to work in the U.S. without sponsorship now or in the future.
  • Proven ability to make recommendations to effectively resolve problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures
  • Basic INCA knowledge is a plus
  • Knowledge in total vehicle systems
  • Basic SAP experience
  • Proven creativity and analytical methods with a high-level of attention to detail
  • Basic VBA programming skills (preferred)
  • Hands-on electronics, transmissions and transmission assembly experience (preferred)
     

 

Be part of our ZF team as Resident Engineer (Position is located in Smyrna, Tennessee) and apply now!

 

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Detroit

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