Account Manager II-GM Braking

Job Description

About the Team: ZF's sales team managing General Motors' braking account is led by a Senior Sales Manager based in Farmington Hills, Michigan. This role involves overseeing global customer accounts, particularly with GM, and developing strategies to achieve growth and profitability targets. Be a part of a global sales team, ensuring alignment with ZF's objectives, responsible for customer satisfaction, strategic planning, and negotiations on contractual and pricing matters.
 
What you can look forward to as an Account Manager II:
•    Oversee or act as the project manager and first point of contact for overall customer satisfaction, including all aspects of the relationship and performance.
•    Drive teams to exceed General Motors cultural and business metrics including but not limited to quality, launch, delivery, service, total enterprise cost, innovation and engineering, communication & transparency, safety, etc.
•    Leverage marketing strategies, identify new business and market opportunities; serve as the primary liaison between sales, product line and other departments with respect to all product development initiatives, engineering projects, business growth opportunities.
•    Manage commercial responsibilities for braking products to General Motors, including but not limited to leading global & regional quotations (GDPEP), negotiations, growing account, profitability performance, timely resolution of account open issues, resolution of accounts receivables issues, audit support, etc. 
•    Manage critical documentation management of quote letters, purchase orders, terms & conditions, tooling orders, support of pre-production / prototype quotes, cost breakdowns, price and cost tracking, history of raw material, inflation, FX recoveries and change management.
•    Be present at customer sites, building relationship and understanding their needs and market opportunities and threats.
•    Coordinate customer & internal meetings, preparation & follow-up actions.
•    Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information. 
•    Support and implement sales and marketing strategies to achieve the division strategic and operation business plan (sales, profitability, etc.)
•    Primary technical product expert on matters of customer service, product modification, application, design or other problems. 

Your profile as an Account Manager II
•    Bachelor’s degree in Engineering or Business Administration.
•    6+ years of experience in sales roles (automotive industry preferred) involving a steady progression of responsibilities.
•    Demonstrated experience dealing directly with major Global OEMs preferred.  A strong preference will be given to experience dealing with General Motors and braking systems, including electronics.
•    Experience in building and managing a major customer relationship.
•    Ability to work cross-functionally in a global organization, managing multiple projects and competing priorities.
•    Solid understanding of engineering concepts across a wide spectrum and ability to align customer needs with ZF capability.
•    Poise, flexible and resilient.
•    Ability to travel as business needs require.

ZF Benefits

Why Choose ZF? What We Offer:

• A supportive, collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A strong diversity culture
• Supportive Employee Groups and community outreach activities