Account Manager I - GM Suspension

Job Description

About the team: Manage sales activities within the GM Suspension business account to meet profitability and market share targets. Identify new business opportunities and deal with customer daily to build a strong relationship and ensure customer’s satisfaction.

What you can look forward to as an Account Manager I:

• Oversee or act as the project manager and first point of contact for overall customer satisfaction, including all aspects of the relationship and performance.
• Drive teams to exceed General Motors cultural and business metrics including but not limited to quality, launch, delivery, service, total enterprise cost, innovation and engineering, communication & transparency, safety, etc.
• Leverage marketing strategies, identify new business and market opportunities; serve as the primary liaison between sales, product line and other departments with respect to all product development initiatives, engineering projects, business growth opportunities.
• Manage commercial responsibilities for Suspension products to General Motors, including but not limited to leading global & regional quotations (GDPEP), negotiations, growing account, profitability performance, timely resolution of account open issues, resolution of accounts receivables issues, audit support, etc.
• Manage critical documentation management of quote letters, purchase orders, terms & conditions, tooling orders, support of pre-production / prototype quotes, cost breakdowns, price and cost tracking, history of raw material, inflation, FX recoveries and change management.
• Be present at customer, building relationship and understanding their needs and market opportunities and threats.
• Coordinate customer & internal meetings, preparation & follow-up actions.
• Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information.
• Support and implement sales and marketing strategies to achieve the division strategic and operation business plan (sales, profitability, etc.)
• Primary technical product expert on matters of customer service, product modification, application, design or other problems.

Your profile as an Account Manager I:

• Bachelor’s engineering or business administration degree-level or equivalent.
• 6+ years of experience in sales roles in the Automotive industry, involving a steady progression of responsibilities.
• Demonstrated experience dealing directly with major Global OEMs.  A strong preference will be given to experience on dealing with General Motors and Suspension products including electronics.
• Experience in building and managing a major customer relationship.
• Ability to work cross-functionally in a global organization, managing multiple projects and competing priorities.
• Solid understanding of engineering concepts across a wide spectrum and ability to align customer needs with ZF capability.
• Poise, flexible and resilient.
• Ability to travel as business needs require.
• Technical competence in Suspension products (preferred)