Customer Service Representative

Req ID 55885 | North Mankato, United States

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Position Summary: The Customer Service Representative is a front office position responsible for communicating with all customers about business needs such as pricing, lead times, new order entry, new product information, application and engineering support, etc. The Customer Service Representative supports the Sales Managers and Key Account Managers by handling various sales and administrative activities as reported here below.

Position Responsibilities:

• Process customer’s inquiries and RFQs; work together with the Application Engineering, Controlling, and Marketing teams to gather all relevant product information to issue a technical–commercial proposal
• Prepare quotations, in coordination with the Sales and Key Account Managers, in response to new customer’s RFQ’s or requests for change in the scope of supply
• Support Sales and Key Account Managers in chasing customers over dues when escalation is required
• Support Sales and Key Account Managers in communication both with the customers and internal ZF (Logistics/ Operations/ Quality/ Service/ Controlling/ RGA etc.)
• Provide the Sales and Key Account Managers with some relevant historical sales data as needed
• Regularly communicate with the customers about commercial topics
• Work with Finance on shipments to customers who have exceeded their credit limit
• Manage some smaller accounts independently regarding pricing, delivery, quality, orders, etc.
• Supporting other functional areas to ensure customer requirements are met

Qualifications: 

• High School Diploma required, Associate's degree in Business Administration preferred
• 3+ years’ experience in Sales and Customer Service related positions
• Excellent computer skills using MS Office applications
• SAP experience preferred
• Ability to interface with cross-functional teams
• Strong verbal and written communication skills

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays (13 fixed holidays)
• A Hybrid Work Schedule (2 days remote/3 days onsite)
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Service Representative and apply now!

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran