Service Expert (Commercial Vehicles) - West Region (MH, GJ & MP)

Job Description

Your Tasks:

• Knowledge on commercial vehicle control systems 
• Participating in vehicle trials along with application engineering team
• Organizing service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
• Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
• Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
• Attend Joint investigation with OEMs for critical field failures. Warranty claims scrutiny in the field and thier settlement for our ASC’s.
• Preparation of product complaint report and escalating to QAD. Collecting Customer feedback on new product performance.
• Conducting audits at service partners.
• Fitment trials of new products. Delay reason analysis of TAT for various OEMS at Authorised Service Centres and arrive at a resolution 
• Identifying the white spots for service support with the concern OEM’s.
• Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM‘s
• Resolve technical queries with field representatives. Follow up with the leads to convert to potential customers. Handling vehicle breakdown compliances.

Your Profile:

• Diploma or any graduate with more than 5+ years of experience in Service from Commercial Vehicles (CV) segment
• Must have strong experience working with workshop network partners, Distributors and delivering the technical trainings
• Thorough knowledge of Commercial Vehicles market in which ZF Aftermarket operates
• Good communication and organizational skills as well as confident appearance and good IT skills (MS Office, SAP) required