Senior Engineer- Service Control Engineer

Job Description

Core duties and responsibilities

• Perform Inspection and troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective action working along with the Team of Service Engineers and technicians.
• Service and Maintenance of ZF propulsion control system (Thrusters and Gearboxes) for customers worldwide according to the requirements.
•  Submission of technical reports accordance with ZF guidelines and Standards followed.
•  Perform installation, Pre-commissioning and commissioning activities at customer site locations. Must be capable of working unsupervised and leading small teams.
• Under the direction of Service Manager, perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of ZF Marine propulsion system and its controls.
• Develop presentations and provide training and instruction to customers on system operations.
• Promote sales of maintenance services and spare parts.
• Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
• Provide continuous, 24 hour by 7 day a week, support in response to customer calls for service
• Ensure appropriate response and service is provided to customer.