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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Software Problem Resolution Engineer


Monterrey, NLE, MX, 64830

Req ID 25627

The Active Safety Division of ZF North America offers application specific solutions for a variety of different automotive steering and brake control products. Continued growth in our division has created an opportunity for a passionate Engineer to be working on the Problem resolution Engineering for Eletronic Power steering Projects.


Responsibilities :

  • Technical management of defects in close collaboration with internal and external stakeholders for the complete defect life cycle. Main internal and external interface for the defect management in a customer project in close collaboration with the project management and other involved departments.
  • Accountable for the technical problems managed by the Problem Resolution Managment subprocess SUP.9 as defined in A-SPICE.
  • Creation, regular maintenance and presentation of defect management status metrics and reports.
  • Participation in project meetings like the Engineering Meeting as main responsible for the defect management.
  • Close collaboration with internal departments like Project Management, System Engineering, Testing, (Software) Development and Quality.
  • Acting as front-end to the customer regarding defect management. Presentation of status information, analysis results and consistency check of ZF and customer defect ticket system.
  • Incoming control of new defects including quality checks, request of missing information from and clarification of discrepancies with the defect originators.
  • Initial technical analysis of new defects and handover to the development teams for the root cause analysis.
  • Progress monitoring of analyses and plausibilization of analysis results. Negotiation of relevance for different development branches and other projects and ensuring that corrective actions are addressed to them as well
  • After finalization of analysis handover defects to the Project Management for planing and introduction of corrective actions.
  • Consolidation of defect justifications and severities for (sub)system deliveries.
  • Support continuous improvement of the defect management processes

Required qualifications and experience:

  • Bachelor of Science in technical discipline (ME, EE, CE, Mechatronic, Physics, Computer Science, etc.)
  • ~3-5 years of Emberdded SW development Experience
  • Professional communication skills
  • Motivation to learn and work in a dynamic environment
  • Good Team player
  • ASPICE process know how would be a plus
  • Experience in high level scripting language like, Perl/Python/VB would be a plus
  • Knowledge of Power BI would an added advantage.


Be part of our ZF team as Software Problem Resolution Engineer and apply now!


Laura Gabriela De Lira

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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