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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

RMA / Diagnostics Technicean


Monterrey, NLE, MX, 64830

Req ID 26738 MSSC Monterrey 2, Mexico


  • Work directly with customers from initial contact of a return through final closure.   

  • Identify and lead projects to solve chronic quality issues.  Work with cross-functional teams to determine root cause and corrective action per customer requirements. 

  • Understand customer requirements and meet customer timing and expectations. 

  • Lead in the development of new test equipment, fixtures, software and other tools needed for present and future designs. 

  • Provide monthly summary reports of customer returns for internal and external review. 

  • Understand customer software and how to identify customer fault codes and other data to aid the analysis process.  

  • Troubleshoot defective product returned by customers to determine root cause of failure. 

  • Work with Manufacturing, Quality, Design, Process Engineering and Supplier organizations to determine root cause and corrective actions. 

  • Proactively work to minimize overall analysis time and disposition of suspect material. 

  • Alert process, Test and/or Quality personnel of any process or component issues found with a VOC document. 

  • Write and deliver accurate, clear and concise RMA reports and presentations to the customer on time. 

  • Review inputs from internal and external suppliers for completeness, appropriate depth and correlation to the why made and why shipped root causes. 

  • Actively support continuous improvement activities targeted at  improving Back to Basic performance in the six business fundamentals. 

  • Gather and analyze data from TRW and customer databases as required.  Communicate results to internal and external customers with charts, graphs and summaries. 

  • Perform other duties as assigned. 

  • Comply with and support the health, safety, and environmental programs, policies and procedures. 


Be part of our ZF team as RMA / Diagnostics Technicean and apply now!


Jaime Leonardo Rodríguez

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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