Product Cyber Security Service Manager

 Req ID 50382 MSSC Monterrey 2, Mexico
     

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

With some 157,500 employees worldwide, ZF reported sales of €38.3 billion in fiscal 2021. The company operates 188 production locations in 31 countries.
 

Product Cybersecurity Key Management Service Manager (Junior/Mid)

Responsibilities:

• Administration of Key Management platform (user management, deploying firmware updates and patches, data retention)
• Maintaining Key Management platform in accordance to agreed escalation path
• Ensuring 1st level support in troubleshooting process in accordance to operational concept
• Managing outsource relationship for 3rd party application, ensure compliance to SLA’s
• Collaborate with internal and external IT professionals on technical issues and developments
• Collaboration in projects with cross-functional ZF IT team and external partner for tasks such as: technical evaluation of IT landscape, operational concept development, ensure that project’s deliverables are compliant with ZF IT guidelines (ORA – Operational Readiness Assurance)
• Maintenance and publication of the service catalog and administrative support of stakeholders in the implementation of changes
• Defining Communication Matrix for critical components, based on agreed Network Topology regard Firewalls setup
• Constant platform monitoring and improving monitoring rules based on identified and documented events/occurrences
• Development and constant update of Service related documentation: Operational Manuals, Knowledge Database (KDB) Articles, User Manuals
• Coordination of Penetration tests, conducted by third party company: preparation workshops, ensuring access to components, overview of end report results and proposing remedies with given circumstances
• Handling Tickets in BMC Remedy, related to Service, as well as documenting events based on individual user inquiries
• Defining Authorization concepts and ensuring implementation of those
• Defining and executing Disaster Recovery Scenarios (DRS), as well as ensuring at least annual review and documenting it

Requirements:

• Bachelor’s degree in automation technology / IT
• At least five years of professional experience in IT service management, IT controlling and/or IT-related follow-up processes
• Understanding ITIL V3 principals and processes
• Analytical, independent and interdisciplinary thinking and acting with customer focus
• Good command of written and spoken English
• Willingness to attend workshops with multi time-zone audience
• Knowledge of modern IT technologies and processes such as: Active Directory (SAML/OAuth), REST API, Penetration Tests, High Availability clusters, SIEM Monitoring (e.g. Splunk), API Gateways (OpenAPI)
• Familiarity with IT system TCO and it’s elements

Nice to have:

• Experience with Key Management class system or Public Key Infrastructure, utilizing Hardware Security Modules (HSM)
• Knowledge regard NIST SP 800, FIPS 140 standards, Modern Cryptography Standards in both Symmetric and Asymmetric Cryptography

Be part of our ZF team as Product Cyber Security Service Manager and apply now!

Contact

Juan Francisco Castro Moreno